Can I refund or exchange a customized product?
There are four possibilities for us to offer a refund and exchange the goods.
- We sent a wrong size/ item.
- We sent a damaged item.
- We customized the wrong custom information.
- Package lost/ undelivered.
So, before placing an order, please you must take care for the size chart and customised inforamtion.
💥💥💥Please note that if the package was unable to be delivered due to the recipient's failure to pick it up in a timely or an incorrect address, there will be NO refund.
Some countries may offer a second delivery, but it will require waiting time and additional fees (estimated at USD $20, to be borne by the recipient)._________________
Last Update by Rebeccah